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How rtp rogtoto Protects Your Personal Data

At rtp rogtoto, your personal data — from your account registration details to your payment activity via DANA, OVO, GoPay and QRIS — is handled with clear rules…

Data collected only with purposeDANA, OVO, GoPay, QRIS transactions protectedYour right to request data deletionNo data sold to third partiesEncrypted account storage

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What Data We Collect and Why

rtp rogtoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect the information needed to verify your identity, process your deposits and withdrawals, and keep your account secure. This includes your name, email address, phone number, and payment method details — for example, the wallet ID linked to

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your DANA or OVO account, or the QRIS reference tied to a transaction. We also log device identifiers and session data to detect unusual login attempts. We do not collect more than we need, and every data point has a documented reason. If you fund your
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account via GoPay, the transaction reference is stored for dispute resolution purposes for up to 90 days, then purged. Your data is never sold, rented, or shared with advertising networks. Sharing with third-party processors occurs only where those processors are contractually bound to the same privacy
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standards we uphold, and where local law permits such transfer.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how your data is used, want to request a copy of the information we hold on you, or need to…

DATA HANDLING STANDARDS

Six Ways We Handle Your Privacy

From the moment you open your account to the point you request data removal, we follow a consistent set of practices designed to keep your personal information accurate, secure and within your…

Cookie Usage

We use session cookies to keep you logged in and preference cookies to remember your language and display settings. We do not use third-party advertising cookies. You can clear cookies at any time through your browser settings without losing your account data.

Account Security

Every account login is protected by AES-256 encryption in transit. Failed login attempts trigger a temporary lock after five tries, and we send an email alert whenever a new device accesses your account for the first time.

Data Retention

Account registration data is kept for as long as your account is active. Payment records — including QRIS and GoPay references — are retained for up to 90 days post-transaction, then deleted unless a dispute is open.

Third-Party Processors

We work with payment processors to route DANA, OVO and GoPay transactions. Each processor signs a Data Processing Agreement with us. They may see your transaction reference but never your full account profile or browsing history.

Your Correction Rights

If any stored data is inaccurate — a misspelled name, an outdated phone number — you can update most fields directly in Account Settings. For fields locked after verification, contact us via live chat or email and we will correct the record within 5 business days.

Escalation Path

If you feel a privacy concern was not resolved satisfactorily, you may escalate via our email privacy inbox marked 'ESCALATION'. We treat escalations as priority and aim to provide a written resolution within 7 business days of receipt.

Your Privacy Questions Answered

The questions below cover the most common things you have asked us about data collection, storage, your rights and how to act on them. If your question is not listed here, reach us via live chat between 07:00 and 23:00 WIB or send an email to our privacy inbox for a documented response.

We collect your name, email, phone number and a verified identity document. When you deposit via DANA, OVO, GoPay or QRIS, we also log the payment reference number for transaction records and dispute resolution purposes.

We share data only with payment processors needed to clear your DANA or OVO transactions. Each processor is bound by a signed Data Processing Agreement. We never sell, rent or share your data with advertisers or data brokers.

Payment references — including GoPay and QRIS transaction IDs — are retained for 90 days after settlement, then permanently deleted unless a dispute is open on that transaction. Account profile data stays active while your account is open.

Log in and go to Account Settings, then select 'My Data' to download a summary. Alternatively, email our privacy inbox with your registered address and the subject line 'Data Access Request' — we respond within 3 business days.

Yes. Submit a deletion request through Account Settings or via our privacy email inbox. We will close your account and remove personal data within 14 business days, except for records we are required to retain where local law mandates otherwise.

We use session cookies for login persistence and preference cookies for display settings. We do not use advertising cookies. You can clear or block cookies in your browser at any time; your account data and balance are unaffected by doing so.

When a dispute is open, the relevant transaction records — including the QRIS or OVO payment reference — are kept until the dispute is resolved and a further 30 days after, then deleted. You will be notified by email when the deletion is completed.

How rtp rogtoto Protects Your Personal Data

How to Reach Us About Your Data

Six Ways We Handle Your Privacy

Cookie Usage

Account Security

Data Retention

Third-Party Processors

Your Correction Rights

Escalation Path

Your Privacy Questions Answered

01 What personal data does rtp rogtoto collect when I open an account?

02 Does rtp rogtoto share my data with other companies?

03 How long does rtp rogtoto keep my payment data?

04 How can I request a copy of the data rtp rogtoto holds on me?

05 Can I ask rtp rogtoto to delete my account and all associated data?

06 Does rtp rogtoto use cookies, and can I turn them off?

07 What happens to my data if I report a payment dispute on a QRIS or OVO transaction?

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